Skype for Business Online Call Queues (similar to Response Groups on premises) are now available in preview. Let’s see what’s available. Starting from Skype for Business admin center, click call routing, click call queues (preview). Click +ADD NEW Name the call queue in the Name field. Assign an available service number to the Phone number […]Read more "Hands on Skype for Business Online Call Queues (Preview)"
While we await the auto attendant feature on Cloud PBX, a simple and effective work around is to assign the main number to a receptionist or generic user account and use team-calling to forward the calls to one or more members of the organization.Read more "How to Forward your Main Number on Cloud PBX (Auto Attendant Work Around)"
I’m excited to announce a Cleveland Chapter of the Skype for Business User’s Group! I had been following the Skype for Business User’s Group since it was Lync users group. I was looking for something within driving distance or that aligned with my travels. I had also considered starting a local chapter myself. In January […]Read more "Introducing the Cleveland Chapter of Skype for Business Users Group"
I’ve been aware of the partner options for on premises Skype for Business call recording. I’ve been searching for a solution for online, assuming there will be an API to develop and a third party will create a server side (Cloud side?) solution. When I came across BOC and saw that it works at the […]Read more "Hands on BOC Call Recorder for Skype for Business"
Consider the following scenario. You have setup a Skype meeting and joined via the Skype for Business 2016 client. A caller joins by dialing in over the PSTN. The Skype client hangs with high CPU usage. This does not occur with older clients. We opened a case with Microsoft Support and sent logs and a […]Read more "Skype for Business 2016 client hangs when a PSTN caller joins a meeting"